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FAQ

WHERE IS MY ORDER SHIPPING FROM?

Familiar Folk is based out of a small suburb near Columbus, OH called Marysville.

 

WHEN WILL MY ORDER SHIP?

Orders will be processed within 7 days of receiving your order (I am typically able to ship on weekends when I have more free time). Shipping transit times will vary depending upon the shipping method, especially during peak season, but typically your order should not take more than 10 business days from the ship date to arrive.

 

DO YOU SHIP INTERNATIONALLY?

 

At this time, shipping is available to the United States only. However, if you are located outside of the US, you may opt to look into a 3rd party package forwarding service.

 

DO YOU ALLOW LOCAL PICK-UPS?

At this time, I will only be offering shipping through this website, but you can visit my booth space at The Little Light Collective in Columbus if you are local and would like to shop in person!

 

WHAT HAPPENS IF MY ITEM DOES NOT ARRIVE?

Don't panic! If your package does not show as "delivered" in your tracking information, and you have not received it within the allotted amount of time allowed by the carrier, I have you covered! Each package is shipped with insurance covering the full cost of the item and shipping if it is lost prior to delivery. Please contact me to let me know, and I will get the claims process started for you. At that time, you will be able to choose if you would prefer a refund or a replacement if a replacement is available. 

If your package tracking shows "delivered", or if your package is stolen, I unfortunately cannot be held responsible for the package. I would be happy to provide some tips in locating your package, however, so please feel free to contact me for help! 

 

WHAT HAPPENS IF MY ITEM ARRIVES DAMAGED?

Again, don't panic! I've got you covered. I do my best to package each order with care, but if you receive a damaged item please contact me upon the receipt of your item, and I will get a claim started for you (photos of the damages to the item as well as the shipping packaging WILL be requested, so please do not throw anything away!).

Please be sure to provide your order number in your message, so I can quickly verify and identify your order. At that time, you will be able to choose if you would prefer a refund or a replacement if a replacement is available. However, since most of our items are unique and one of a kind, in most cases, a refund will be the only option.

Please note that damage claims MUST be initiated within 7 days of delivery (as indicated by your tracking information), so I will need to be notified within that time frame - no exceptions!

 

WHAT HAPPENS IF MY PACKAGE GETS RETURNED TO SENDER? 

I will contact you with the email address or phone number I have on file to let you know what happened. I will ask you to confirm your mailing address to ensure I received the correct address from you. Once I am able to confirm your address (or receive a different address from you), an invoice may be sent to have the package re-shipped. If this is not resolved within 30 days, the items will be relisted and the buyer will be provided with a store credit in the amount of the items only (no shipping), less a 20% restocking fee.

 

DO YOU ACCEPT RETURNS OR EXCHANGES?

All items are final sale. If there is a problem with your order, please contact me within 7 days of receiving your order, and I will do my best to resolve the issue. At this time, I currently do not accept returns, so if you have any questions about an item that is not covered in the description, please feel free to ask before you purchase the item.

 

HOW DO YOU SHIP YOUR ORDERS?

All orders will be shipped with your chosen shipping method, however, if there is an item with free shipping, I may use USPS, UPS, or FedEx to ship your order. If there is a problem, we will be sure to contact you, but in most cases, we shouldn't run into any issues! 

 

WHY DID MY ORDER ARRIVE IN A RANDOM BOX?

That's a great question! I do my best to reuse packaging when possible to reduce my shop's carbon footprint. If a box is still in good shape, I save it! Same goes for bubble wrap, paper, packing peanuts, and air pillows. I am currently working to find more sustainable packaging materials for what I have to purchase new. While we're on this topic, I also decided to print my business cards on cotton paper that is made from t-shirt cutoffs and is 100% tree-free. They are from moo & I will gladly hook you up with a coupon code, so you can print your own - send me an email!

 

WHAT KINDS OF ITEMS CAN BE SHIPPED WITH USPS MEDIA MAIL?

Media Mail shipping is a cost-effective way to send educational materials. This service has restrictions on the type of media that can be shipped. Media Mail rates are limited to the items listed below:

  • Books (at least 8 pages).
  • Sound recordings and video recordings, such as CDs and DVDs.
  • Play scripts and manuscripts for books, periodicals, and music.
  • Printed music.
  • Computer-readable media containing prerecorded information and guides or scripts prepared solely for use with such media.
  • Sixteen millimeter or narrower width films.
  • Printed objective test materials and their accessories.
  • Printed educational reference charts.
  • Loose-leaf pages and their binders consisting of medical information for distribution to doctors, hospitals, medical schools, and medical students.

       

      DO YOU EVER DO POP-UPS WITH YOUR SHOP?

      I haven't in a few years, as they are quite a bit of work, and I've already got a lot on my plate. However, you can visit my booth space at The Little Light Collective in Columbus if you are local!

       

      I SAW SOMETHING ON INSTAGRAM THAT YOU POSTED FROM YOUR BOOTH; CAN YOU SHIP IT TO ME?

      At this time, I am unable to ship items that are in my booth at The Little Light Collective, but they are open Wednesday through Sunday, noon to 6 if you are local! Generally, I'll be adding new goods there on the weekends.