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POLICIES & INFO

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PRIVACY POLICY

I will only use your shipping/billing address and contact information to:
+ communicate with you about your order
+ fulfill your order
+ for legal reasons (like paying taxes)

If you have opted-in to receive my e-mail newsletter, I may send you periodic e-mails. If you would no longer like to receive promotional e-mail from me, you may opt out at any time. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.

 

RETURN POLICY

All items are final sale. If there is a problem with your order, please contact me within 7 days of receiving your order, and I will do my best to resolve the issue. At this time, I currently do not accept returns, so if you have any questions about an item that is not covered in the description, please feel free to ask before you purchase the item.

Please view our FAQ for what to do if your order is returned to sender.

 

PAYMENT POLICY

Familiar Folk accepts the following payment options: Visa, Mastercard, American Express, and Discover. Items will not be shipped until payment has been received.

 

HOLD POLICY

Unfortunately, Familiar Folk cannot hold items to be purchased at a later date. Items are sold on a 'first come, first served' basis, and in some cases, I only have one of each item, so be sure to act quickly if you would like to purchase an item!

 

CANCELLATION POLICY

If you need to cancel or change your order, please request a cancellation by contacting me within 1 hour of placing your order. After this time, we may not be able to cancel your order. Please understand that cancellation requests are just requests, and even if you request a cancellation or change within 1 hour of placing your order, in some circumstances, I may be unable to cancel your order. In this case, I will work with you on an individual basis to resolve any issues, but to avoid any issues, please be sure you want the item you are ordering before placing your order.

If an item becomes out of stock, or if for some reason, I am unable to fulfil your order, Familiar Folk reserves the right to cancel any order for any reason. I will do my best to provide a reason for cancellation (item out of stock, item has become damaged or unsellable, problem with address, etc.), but one may not be provided.

 

SHIPPING POLICY

Orders will be processed within 7 days of receiving your order (I am typically able to ship on weekends when I have more free time). Shipping transit times will vary depending upon the shipping method, especially during peak season, but typically your order should not take more than 10 business days from the ship date to arrive.

All orders will be shipped with your chosen shipping method, however, if there is an item with free shipping, I may use USPS, UPS, or FedEx to ship your order. If there is a problem, we will be sure to contact you, but in most cases, we shouldn't run into any issues! 

Please view our FAQ for questions about international shipping and local pick-ups.

 

//\\//\\//\\  IMPORTANT INFO  //\\//\\//\\

 

PHOTOGRAPHIC REPRESENTATION

All items are photographed in natural light, and I do my best to edit photos to accurately represent the item. However, please note that all screens are calibrated differently, so items may appear slightly differently in person than on screen.

 

VINTAGE ITEMS

All vintage & found items listed on Familiar Folk are pre-loved and may show signs of wear and use. I will do my best to describe and note any obvious flaws, but all items are sold "as-is". If you would like clarification about any part of the description, have any questions about an item, or would like to request additional photos, please feel free to contact me, and I would be happy to help!

 

SHIPPING ADDRESS

Before confirming your order, please double-check your shipping address to ensure it is correct. Please view our FAQ for what to do if your order has been returned to sender or if you have not received your order.